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Terms & Conditions of rental at
Honey Cottage Devon

When making a booking, you are agreeing to the following terms and conditions. Please ensure you have read and understand them before making a booking:

Duration and Times of Rental

1. Rentals commence at 4.00 pm on the first day of the rental and end at 10.00 am on the day of departure unless otherwise notified.

2. During peak periods the Cottage is let on a weekly basis only. Out of the main holiday season weekend, midweek or short lets (2-6 days) maybe available by arrangement. Contact us for more information. See Prices page for availability. The usual changeover day is Friday. Other days maybe possible off peak, please ask we will do our best to accommodate your requirements.

3. The period booked will be stated on the Booking Confirmation provided to the Guest when they book. This period can not be extended unless the Owners give written approval. The Guests will be liable for any cost of whatever nature incurred because of an unauthorized extension of the Holiday period.

Deposit

1. If a booking is made 4 calendar weeks or more before the Holiday is due to start, a deposit of £100 of the rent is payable within 7 days of the booking.

2. If a booking is made less than 4 weeks before the Holiday is due to start, the full rent, must be paid within 7 days of booking.

3. Should the Owners reject a booking request, any deposit or rent paid by the Guest will be refunded immediately.

4. If the deposit (as in condition 1) or the full rent (as in condition 2) is not received with 7 days of the provisional booking being made, then the booking will be cancelled.

Final Payment

1. Unless otherwise agreed by the Owners, the price for the Holiday shall be the rent for the property as set out on the Prices page (or if appropriate the Last Minute deals page) on the website at the time of the booking.

2. As soon as the booking is confirmed, the person making the booking is liable for payment of the balance of the rent.

3. Payment of the rent is payable 4 full calendar weeks before the start of the Holiday (‘the Due Date’).

4. If payment is not received by the Due Date, then the Guest will lose their booking and the deposit will be forfeit.

5. The Owners will email a reminder of the Due Date one week before the Due Date. The Due Date will be set out on the Booking Confirmation.

Changing a Booking

1. The Guest may change the date of the Holiday (without incurring a charge) providing the property is available for the new dates and a minimum of 4 complete calendar weeks notice before the date of the original Holiday is given.

2. The Guest may not change the date of the Holiday with less than 4 complete calendar weeks notice before the date of the original Holiday.

Cancellation

1. A Guest who wishes to cancel the Holiday must notify the Owners in writing or by email as soon as possible (‘Cancellation Notice’).

2. The £100 deposit is not refundable under any circumstances.

3. If the cancellation is made with 4 or more full calendar weeks notice prior to the Holiday then the full rent (minus the deposit) will be refunded if it has been paid.

4. If the cancellation is made with less than 4 full calendar weeks notice prior to the start of the Holiday, then the Owners will only make a refund of the balance (the total cost minus the deposit) only if the cottage is re-let. This maybe at a significantly reduced rate, so you may not receive the full amount of the balance that you paid. It is recommended that holiday insurance is taken out to cover for cancellations.

Price Changes

The Owners make every effort to ensure information on the website is accurate. However, the Owners reserve the right to amend prices quoted on the website due to errors or omissions but such changes shall be notified to the Guest as soon as possible and the Guest shall be given the option to cancel the booking with a full refund (including deposit).

Method of Payment

1. The preferred method of payment is via bank account transfer (BACS).  Contact us for account details.

2. Payments may also be made by cheque, postal order or cash.

3. Credit card payments can be made via PayPal (PayPal account not required, but valid email address must be supplied). Due to high handling charges, there is a 5% surcharge for all payments via PayPal.

4. Cheques can only be accepted up to 7 days prior to the holiday.

5. Cash should always be sent by recorded delivery post (at the Guest's risk).

6. Post-dated cheques are not acceptable.

7. Any charges raised against the Owners by their bank for handling dishonoured cheques or any other payments will be passed on to the Guest who is liable to reimburse the Owners within 7 days of receipt of notification from the Owners.

Overseas Bookings

Overseas Guests may pay in Sterling by cheque drawn on a UK bank; or by credit card via PayPal (please note 5% PayPal surcharge applies); or by International Bank transfer (IBAN). Any charges for payments from overseas will be passed on to the Guest.

Eligibility

Bookings will not be accepted from:

1. groups of single persons under the age of 25.

2. all male or all female parties comprising more than three people.

The Guest's Obligations

The Guests agree:

1. to pay for any losses or damages to the property caused by the Guest or a member of their party (reasonable wear and tear excluded);

2. to take good care of the Property and leave it in a clean and tidy condition at the end of the Holiday;

3. to permit the Owners reasonable access to the property for maintenance purposes or emergency repairs;

4. not to part with possession of the property, or share it, except with members of the party named when making the booking;

5. not to sell or transfer the booking to another party without the Owner's prior agreement;

6. not to exceed the total number of people stipulated in the property description – a cot may only be occupied by a child aged 24 months or less;

7. not to cause an annoyance or become a nuisance to occupants of adjoining premises;

8. not to smoke anywhere inside the cottage;

9. not to light any fires, fireworks or barbeques in the garden (other than the gas barbeque provided) due the inflammable nature of the thatched roof.

Non-availability of Property

If for any reason beyond the Owners’ control the property is not available on the date booked (owing, for example, to fire damage) or the property becomes unsuitable for holiday letting, all rent and charges paid in advance by the Guest will be refunded in full.

Complaints

All complaints must be notified to the Owners as soon as reasonably practicable. The Guests must allow the Owner the opportunity to put the matter right. The Owner will take immediate action to resolve the issue.

Electricity

The electric meter will be read at the start and end of the holiday. The guest will be required to pay (either cash or cheque) for the electricity that has been used during the holiday on the day of departure. The rate charged per unit is the cost price as supplied by EDF energy. For the current rate see here (SWEB region). The daily standing charge is included in the price of the holiday.

Pets

1. A maximum of 2 well behaved dogs are permitted with the prior consent of the Owners.

2. Pets are not permitted in the bedrooms or on any furniture.

3. This is a rural area - dogs must be kept under control at all times.

4. All pet faeces must be cleaned up from the garden immediately and placed in the appropriate bin.

5. Pets are not allowed in adjoining gardens (except on leads for access), please ensure the gates are closed.

6. Any damage caused by a pet must be reported and paid for immediately.

7. The Owners can not accept responsibility for the animals safety.

8. Pets must not be left in the property unsupervised as this can result in considerable damage to the property and distress to the pet.

9. A charge of £10 will be made for each pet.

Linen

Bed Linen is provided (except for the cot) and is changed between Holidays. When the Holiday is longer than a week in duration a change of linen is provided weekly. Towels are not provided and Guests should bring their own.

Breach of Contract

1. If there is a breach of any of these conditions by the Guest or any of their party, the Owners reserve the right to re-enter the property and end the Holiday and ask the Guest and their party to leave.

2. If there is a breach of any of these conditions by the Owners, then the Guests have the right to end the Holiday and leave.

3. Ending the Holiday by either the Owner or the Guest does not affect that party’s other rights and remedies.

Authority to Sign

The person who makes the Booking certifies that:

1. he or she is authorized to agree the Booking Conditions on behalf of all persons named as guests, including those substituted or added at a later date;

2. he or she is over eighteen years of age and a member of the party intending to occupy the property;

3. agrees to take responsibility for the party occupying the property.

Lost Property

We can not accept any responsibility for any lost property. If property is thought to have been lost in the cottage please notify us as soon as possible, we will do our best to find it. If the property is found we will post it on at the guest's expense (postage costs must be paid in advance). Otherwise the property can be collected from us within 3 months. Failure to pay for postage or collect the property will result in the property being disposed off.

Previous Web Sites

This Web site and these Booking Conditions replace and supersede all previous versions of the Web site and Booking Conditions.

Last updated 26/04/2008

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