Honey Cottage Supports the
Devon Air Ambulance
Terms & Conditions
of rental at
Honey Cottage Devon
When making a booking, you are
agreeing to the following terms and conditions. Please ensure you have
read and understand them before making a booking:
Please note for holidays bought
through an eBay auction or "buy it now" sale (i.e. you are the winning
bidder or you "bought it now"), please see terms and conditions
here. For all other
booking methods see the terms and conditions below.
The customer making the
booking and all parties in the group are referred to as "the
The owners of Honey Cottage
and their representatives are referred to as "the Owners".
Honey Cottage, including all
fixtures, fittings and all other items contained therein; the garden
including any furniture, plants or ornaments; the garden shed and
it's contents are referred to as "the Property".
The rental period is referred
to as "the Holiday".
Duration and Times of Rental
for availability. The usual changeover day is Friday. Other days maybe
possible off peak, please ask we will do our best to
accommodate your requirements.
Rentals commence at 4.00 pm on the
first day of the rental and end at 10.00 am on the day of
departure unless otherwise notified.
During peak periods
the Cottage is let on a weekly basis only. Out of the main
holiday season weekend, midweek or short lets (2-6 days) maybe
available by arrangement.
for more information. See
The period booked will be stated
on the Booking Confirmation provided to the Guest when they
book. This period can not be extended unless the Owners give
written approval. The Guests will be liable for any cost of
whatever nature incurred because of an unauthorized
extension of the Holiday period.
If a booking is
made 4 calendar weeks or more before the Holiday is
due to start, a non-refundable deposit is payable
within 7 days of the booking.
If a booking is made less
than 4 weeks before the Holiday is due to start, the
full rent, must be paid within 7 days of booking.
The deposit is
either the first £100 of the rent or 20% of the
total rent, whichever is the greater amount. For
example, a holiday costing £300 would require £100
deposit, whereas for a holiday costing £600 the
deposit would be £120.
Should the Owners reject a
booking request, any deposit or rent paid by
the Guest will be refunded immediately.
If the deposit (as in
condition 1) or the full rent (as in condition 2) is
not received with 7 days of the provisional booking
being made, then the booking will be cancelled.
agreed by the Owners, the price for the
Holiday shall be the rent for the property
as set out on the
page (or if appropriate the
page) on the website at the time of the
As soon as the
booking is confirmed, the person making the
booking is liable for payment of the balance
of the rent (the full rent minus the
Payment of the
balance of the rent is payable 4 full calendar weeks before the start of
the Holiday (‘the Due Date’).
of the rent is not
received by the Due Date, then the Guest
will lose their booking and the deposit will
The Owners will
email a reminder of the Due Date one week
before the Due Date. The Due Date will be
set out on the Booking Confirmation.
Changing a Booking
The Guest may change the date of
the Holiday (without incurring a charge) providing the
property is available for the new dates and a minimum of 4
complete calendar weeks notice before the start date of the original
Holiday is given.
The Guest may not change
the date of the Holiday with less than 4 complete calendar
weeks notice before the start date of the original Holiday.
A Guest who wishes to
cancel the Holiday must notify the Owners in writing
or by email as soon as possible (‘Cancellation
The deposit (or
the amount equal to what the the deposit would have
been, if a deposit was
not paid) is not
refundable under any circumstances.
If the cancellation is
made with 4 or more full calendar weeks notice
prior to the Holiday then the balance (the full rent minus the
deposit) will be refunded if it has been paid.
cancellation is made with less than 4 full calendar
weeks notice prior to the start of the Holiday, then
the Owners will only make a refund if the cottage is
successfully re-let. The amount of money refunded
will be equal to the re-let rental value minus the
(equivalent to the deposit). The re-let rental
value maybe at a significantly reduced rate to the
original cost of the holiday particularly if the
cancellation was made at short notice so you may not receive the full amount
of the balance that you paid. The Owners will
take all reasonable steps to re-let the holiday.
The refund will be made only after the re-let rental
payment is received. For the Guest's benefit, it is recommended that
holiday insurance is taken out to cover for
make every effort to ensure information on the website
is accurate. However, the Owners reserve the right to
amend prices quoted on the website due to errors or
omissions but such changes shall be notified to the
Guest as soon as possible and the Guest shall be given
the option to cancel the booking with a full refund
Method of Payment
method of payment is via bank account transfer (also
known as BACS).
Contact us for account
Payments may also be
made by cheque, postal order or cash.
payments can be made via PayPal (PayPal account not
required, but valid email address must be supplied).
Due to high handling charges, there is a
5% surcharge for all payments via PayPal.
Cheques can only
be accepted up to 10 days prior to the holiday.
Cash should always
be sent by recorded delivery post (at the Guest's risk).
Post-dated cheques are not acceptable.
raised against the Owners by their bank for handling
dishonoured cheques or any other payments will be passed
on to the Guest who is liable to reimburse the Owners
within 7 days of receipt of notification from the
Guests may pay in Sterling by cheque drawn on a UK bank;
by credit card
via PayPal (please note 5% PayPal surcharge applies); or
by International Bank transfer (IBAN). Any charges for payments from overseas will
be passed on to the Guest.
Bookings will not be accepted
groups of single persons
under the age of 25.
all male or
all female parties comprising more than three
The Guest's Obligations
The Guests agree:
to pay for any losses or damages
to the property caused by the Guest or a member of their
party (reasonable wear and tear excluded);
to take good care of the Property
and leave it in a clean and tidy condition at the end of the
to permit the Owners reasonable
access to the property for maintenance purposes or emergency
not to part with possession of the
property, or share it, except with members of the party
named when making the booking;
not to sell or transfer the
booking to another party without the Owner's prior agreement;
not to exceed the total number of
people stipulated in the property description – a cot may
only be occupied by a child aged 24 months or less;
not to cause an annoyance or
become a nuisance to occupants of adjoining premises;
not to smoke anywhere inside the
not to light any fires,
barbeques in the garden (other than the gas barbeque
provided) due the inflammable nature of the thatched
Non-availability of Property
If for any reason
beyond the Owners’ control the property is not available on the
date booked (owing, for example, to fire damage) or the property
becomes unsuitable for holiday letting, all rent and charges
paid in advance by the Guest will be refunded in full.
All complaints must
be notified to the Owners as soon as reasonably practicable.
The Guests must allow the Owner the opportunity to put the
matter right. The Owner will take immediate action to resolve
The electric meter will
be read at the start and end of the holiday. The guest will be
required to pay (either cash or cheque) for the electricity that
has been used during the holiday on the day of departure. The
rate charged per unit is the cost price as supplied by EDF
energy. For the current rate see
here (SWEB region). The daily standing charge is included in
the price of the holiday.
The guest will be provided with
one set of keys to the property at the start of the holiday. The key
must be returned to the owner at the end of the holiday. Loss of
keys must be reported to the owner immediately and a charge will be
made to cover costs of replacement.
The guest may not duplicate any
keys without prior permission from the owners. Any duplicates made
by the guest are at the guest's expense and must be surrendered to
the owner at the end of the holiday.
A maximum of 2 well behaved dogs are permitted
with the prior consent of the Owners.
Pets are not permitted in the
bedrooms or on any furniture.
This is a rural area - dogs must be kept under control at
All pet faeces must be cleaned up
from the garden immediately and placed in the appropriate
Pets are not
allowed in adjoining gardens (except on leads for access), please
ensure the gates are closed.
Any damage caused by a pet must be
reported and paid for immediately.
The Owners can not accept
responsibility for the animals safety.
Pets must not be left in the
property unsupervised as this can result in considerable
damage to the property and distress to the pet.
A charge of £10 per week
(or weekend) will be made for each
Bed Linen is provided
(except for the cot) and is changed between Holidays. When the
Holiday is longer than a week in duration a change of linen is
provided weekly. Towels are not provided and Guests
should bring their own.
Breach of Contract
If there is a breach of any of
these conditions by the Guest or any of their party, the
Owners reserve the right to re-enter the property and end
the Holiday and ask the Guest and their party to leave.
If there is a breach of any of
these conditions by the Owners, then the Guests have the
right to end the Holiday and leave.
Ending the Holiday by either the
Owner or the Guest does not affect that party’s other rights
Authority to Sign
The person who makes the Booking
he or she is authorized to agree
the Booking Conditions on behalf of all persons named as
guests, including those substituted or added at a later
he or she is over eighteen years
of age and a member of the party intending to occupy the
agrees to take responsibility for
the party occupying the property.
We can not accept any
responsibility for any lost property. If property is thought to
have been lost in the cottage please notify us as soon as
possible, we will do our best to find it. If the property is
found we will post it on at the guest's expense (postage costs
must be paid in advance). Otherwise the property can be
collected from us within 3 months. Failure to pay for postage or
collect the property will result in the property being disposed
Previous Web Sites
This Web site and
these Booking Conditions replace and supersede all previous
versions of the Web site and Booking Conditions. The Owners
reserve the right to vary the booking conditions at any time.
Last updated 14/07/2009